A day in the life of a Police Control Room Operator

We recently gave PCRO Nasra a GoPro and asked her to capture elements of her shift to give you an insight into the role.

Being a Police Control Room Operator (PCRO) is more than just answering calls, it’s about obtaining and providing accurate information to ensure the right decisions are made to help and keep people safe.

PCROs are predominantly the first point of contact for members of the public wishing to speak to the police. Covering the whole of Lancashire, PCROs deal with all emergency (999) and non-emergency calls (101),which have been transferred in via our switchboard team, identifying risk, threat and vulnerability and grading the incident correctly.

Watch what it is like to work on a night shift below…