Police Community Support Officer

Police Community Support Officer

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Police Community Support Officer

Joining our constabulary as a Police Community Support Officer (PCSO) is a rewarding and challenging way to make a real difference to the people of Lancashire.

PCSOs provide a vital link between the community and the police service, making sure everyone has the support they need to keep our county safe. They develop excellent communication skills, through dealing with people from all walks of life in a non-confrontational manner as they patrol local neighbourhoods.

PCSOs don’t have the power to arrest but they are a crucial part of our force. As well as providing a reassuring presence out on the beat, duties can include important tasks such as preventing speeding outside schools and reporting vandalism, to reducing antisocial behaviour and assisting officers at crime scenes, therefore they carry a great deal of responsibility.

With a starting salary of £21,131 and the option to work flexible shift patterns (after probationary and training period), this is a fantastic route to forging a long-term career with Lancashire Police.

Support for Underrepresented Goups

We offer support (Positive Action) for underrepresented groups (black and minority ethnicities, gay/lesbian/bisexual and transgender) by providing advice and guidance before and during the selection process. See our Positive Action section at the bottom of the page for full information.

Entry Requirements

You need to be at least 18 years old to apply and there is no upper age limit

There are no specific qualifications needed to apply to this role

Case Study

Blackpool PCSO, Elly Robertson joined Lancashire Constabulary two and a half years ago after working as a personal trainer and fitness instructor. Elly loves working with people face to face and said “it was actually a friend of mine who encouraged me to apply for the role and I am so glad they did as I really enjoy it. Getting to meet different people every day and help solve problems makes my job feel worthwhile.”

It is no surprise that community engagement is at the heart of being a PCSO. “Getting to know the communities and making a change to people’s opinions is very rewarding. I work alongside a fantastic team of people who all pull together to achieve positive outcomes for the communities of Lancashire,” she explained.

Being able to start a conversation is really important in this role and you will often have to initiate conversations with the community. Often people will look to you for answers, so being able to listen and understand a situation before offering advice is vital to ensure you can build trust with people. If someone is considering this role and thinks they have great relationship-building skills then this might very well be the perfect role for them!

Elly Robertson, PCSO

Case Study

Nelson PCSO, Shakeeb joined Lancashire Constabulary in 2020 after working in retail banking for over 15 years. Shakeeb thrives on working with people and making sure people get the very best service. After facing redundancy twice in the banking sector, Shakeeb looked for an alternate career path that he could utilise his existing skills. He said “ I have a lot of friends who work in the police and every single one of them encouraged me to apply. I am naturally a people person and this role allows me to engage with the public and make a difference to their lives.”

Although the role of a PCSO is a huge change of career for Shakeeb, he has transitioned into the role very smoothly. “My family and friends have been really supportive about my change of career and are really happy that I have found a job that suits me. This is the first time I have worked shifts and can only say that they fit in really well with my life. I honestly feel I have more time for my family and friends, especially having days off during the week,” he explained.

Being able to communicate with people and understand different points of view are vital in this role. I think you need to do your research before applying to be a PCSO and make sure you understand what is required. If it is something you want to do then go for it, there are so many career opportunities here. I would really like to apply to become a Police Officer next and can see a really great future here!

PCSO Shakeeb Sohail

Case Study

Karen Gunthorpe joined Lancashire Constabulary 11 years ago as a Police Community Support Officer (PCSO) after working in a business administration role in the theatre and arts sector.

Karen wanted a role where she got to meet different people every day. She said: “To be honest I got a bit bored working in an office environment, doing the same thing day in and out, and as I am a real people person I jumped at the chance to do a role where I get to meet people every day, where no day is the same. The role of a PCSO is non-confrontational, however being approachable and having the ability to listen is key when working with people in the community. You also have to be creative with solutions to problems, so thinking outside of the box is useful” she explained.

I enjoy my work immensely and although some people use this as a springboard to become a police officer, I couldn’t think of a better job for me. Being the person who helps to solve someone’s issue, making things better and making them feel safe is a real privilege. 

Karen Gunthorpe, PCSO

Case Study

Colin Hester has worked as a Police Community Support Officer for 16 years, after previously working as a long-distance lorry driver and in the armed forces. Joining Lancashire Constabulary has been a lifelong ambition. I have always wanted to work in law enforcement and although I did have the ambition to join as a Police Officer, I began my career as a PCSO. I haven’t looked back since and thoroughly enjoy my job.

Like everyone who works at Lancashire Constabulary, wanting to make a difference to people’s lives is high up on the list of reasons for working here and Colin couldn’t agree more. “Making a difference to a person’s life is very rewarding and to do this you have to be able to really integrate yourself in the local community. When that community knows that they can rely on you to help them I know I have provided a fantastic service.”

Having worked long and unpredictable hours in his previous role, working on a set shift pattern has made a big impact on Colin’s work-life balance. He said: “The shift pattern is brilliant. I used to work 15 hour days when driving long distance and having a set shift pattern means that I can plan social events and my free time much easier.”

Being a PCSO does have its challenges and one of the most important tools I have in my kit is my voice. Being able to communicate with people is key along with listening to problems which really affect peoples lives. If you want to gain life experience in a job like no other, then this could be the perfect job for you.

Colin Hester, PCSO

Case Study

Kinga Wisniowska joined Lancashire Constabulary in 2020 after working for a number of years in retail. Kinga had always dreamt of becoming a Police Officer and chose to apply for the role of Police Community Support Officer to begin her career, get a real understanding of policing and gain insight into the communities she could potentially serve as a Police Officer.

Kinga said “The role of a PCSO is so varied, the fundamentals are getting to know your area, building good rapport with the residents and communities and looking at ways you can help solve their problems. You plan your days by prioritising the different jobs and tasks you’re given; you must be able to use your own initiative and create your own work. I always love to keep busy and in this job you most certainly never get bored.”

“You come across new scenarios daily and have to figure out the best ways to deal with them, and you always have the support and back up from your colleagues. Even though this is a non-confrontational role and therefore our powers are limited, we’re always confident that if a situation escalates, we have the backup of the PCs,” she explained.


I would recommend this role to anybody who loves engaging with the public, helping people, genuinely cares about the issues in our communities and believes they can make a difference. My parents and family couldn’t be prouder of me and the work that I do. I am also extremely proud to be a part of the Lancashire Police family.

Kinga Wisniowska, PCSO

Police Community Support Officer Application Process

When applications are open, you are able to complete and submit your form online.  You should look to include as much relevant experience, knowledge and skills as you can within the space provided. Where possible, you should do this using examples of where you have carried out similar responsibilities in your work. If you are unable to provide work examples, you may use instances from other aspects of your life, but be sure to keep them relevant. Try also to use only fairly recent examples, avoiding anything that seems old or outdated.

Simply referring to your skills and experience isn’t always enough. Remember that the assessor does not know you or your capabilities, or how effectively you may perform on a daily basis. All they have to go on is what you say in your application. You therefore need to make sure you really sell yourself, taking every opportunity to fill in any potential gaps in the assessor’s picture of you.

If you find that you don’t have specific examples that will highlight your ability to do the job, do all you can to link the experience that you do have with the role you are applying for. You might also use other examples to indicate your willingness and ability to learn new skills or refresh old ones.

Make sure you read the application form carefully and provide full answers to all the questions. Sell yourself.

The best way to structure your answers and to demonstrate clearly how you meet the criteria is by following the STAR format.

Set the scene

When and what is the example about? What was the scenario situation that you faced?

Task

What did you identify needed to be done? What were you tasked to do? What was your role? 

Action / approach

What did you do? Why? Were there options? Why did you select that particular course of action?

Result

How did it go? Was it successful? Why? With hindsight, would you have done things differently?

If your example relates to a specific individual, please retain their anonymity to ensure compliance with data protection.

You can find lots of information and examples on the internet about how to structure a STAR answer for an application form.

Once we receive your completed form, we will check it against our standard recruitment criteria – e.g. convictions and nationality. If you are eligible to work for Lancashire Constabulary, your application will move on to the next stage. 

Following the initial sift your application will be assessed by the department to which you are applying. They will check and score your evidence against the criteria as detailed on the candidate specification. If your application is unsuccessful at this stage, we will contact you by email to let you know.

At this stage you will be invited to attend an interview.  This could be face to face or online via Skype.

If your application passes the initial stages we will contact you to arrange an interview. The interview questions will be based around the same criteria as detailed on the candidate specification and will seek to find out how you would perform in the job in question.  We would also suggest visiting other section of our website for information on our values and force priorities. 

If you are successful at interview, we will send you a conditional offer of employment together with details of the next steps. This offer will be subject to security, health and reference checks.

A Health Declaration form will be sent to you for completion which our Health Services team will screen. It is imperative that you complete the form accurately and do not withhold any information. In some cases they may need further information (for example from GPs or specialists) and you will be medically pended while this is being obtained. The Equality Act 2010 covers all positions in Lancashire Constabulary . If you have a disability, adjustments will be made if it is reasonable to do so.

During this process you will be required to undertake a Substance Misuse Test and for some specific roles you also have to provide a DNA sample (mouth swab) and have your fingerprints taken.

You’ll need to meet the following:


Aged 17 or above on the day you apply and must be aged 18 or over upon appointment (we don’t have an upper age limit and value the life experience that career changers bring).

  • Not be a member of the British National Party (BNP) or other organisations such as Combat 18 or The National Front.
  • If you have a criminal record, this doesn’t mean you won’t be considered. This depends on the nature of your conviction. Please declare any cautions or convictions on your application form. If you don’t you’ll fail vetting due to integrity concerns.
  • You must not be registered bankrupt with outstanding debts, have outstanding County Court Judgements (CCJs) against you, or be subject to a current Individual Voluntary Agreement (IVA).
  • Tattoos which are offensive, garish, prominent or numerous are not acceptable. Please supply photos and measurements of any tattoos along with your application.
  • You can re-attend our National Assessment Centre (NAC) if you failed the NAC within the last 3 months providing you were within 5% of the pass mark.  Otherwise you will need to wait 6 months between taking the NAC.
  • Residency – You must;
    Be a British Citizen, or hold a passport from a full EU Member State. You can also apply if you are a Commonwealth citizen or foreign national who is resident in the UK with indefinite leave to remain.
  • You must have lived in the UK for three continuous years, immediately before applying. This is because we need to vet all applicants equally. To do this we need to ensure applicants have a checkable history in the UK.  Applicants who cannot be vetted cannot be appointed.  
    If you live permanently in the UK, you are considered to be a UK resident.
    If you have moved overseas and severed major ties to the UK (e.g. closed bank accounts and sold property) you are considered to have surrendered your residency in the UK. This applies to people who maintain bank accounts purely for the purpose of receiving regular payments, e.g. a UK pension.

If you have:
Spent a significant period of time overseas without returning to the UK but with the intention of returning in the future, taken a gap year or similar before or following university, travelled for a year or spent time overseas visiting family then we may be able to consider you. We will need you to provide full details and will consider each case on its own merits.  This list is not exhaustive and is a guide only.

If you have been posted overseas as part of your service with HMG or the armed forces you are considered to have been resident in the UK for the period that you were abroad.
If you have been overseas as the spouse, partner or dependent of a member of the armed forces posted overseas then it may be possible to obtain the necessary assurance for us to establish a checkable history. We will consider each case on its merits. The same principle applies to any family members who were also resident overseas as part of an overseas posting, tour of duty or military deployment.

If you have convictions or cautions this doesn’t necessarily mean that we won’t be able to appoint you. It depends on the role you’ve applied for and the nature of the offence. 

Under the Rehabilitation of Offenders Act 1974 all police staff applicants have to declare previous convictions and cautions which would ordinarily be considered ‘spent’.

However, the Rehabilitation of Offenders Act 1974 (Exemptions) Order 1975, provides that if you’re applying for a police staff role you do NOT have to declare any information in relation to a PROTECTED caution or a PROTECTED conviction.

A protected conviction is one where ALL the following applies:

  • It is not for a ‘listed offence’* under Article 2A(5) of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975
  • No custodial sentence was imposed
  • The individual has not been convicted of any other offence at any time
  • 11 years or more have passed since the conviction, if the individual was aged 18 or over at the time of conviction, or 51/2 years or more have passed since the conviction, if the individual was under 18 at the time of the conviction.

A protected caution is one where ALL the following applies:

  • It is not for a ‘listed offence’* under Article 2A(5) of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975;
  • 6 years or more have passed since the caution, if the individual was aged 18 years or over at the time the caution was given, or 2 years or more have passed since the caution, if the individual was under 18 at the time the caution was given.

* Listed offences include serious, violent and sexual offences and offences which are of specific relevance to the safeguarding of children and vulnerable adults, and will never be filtered or protected. There is a list of offences which will never be filtered or protected here:

https://www.gov.uk/government/publications/dbs-list-of-offences-that-will-never-be-filtered-from-a-criminal-record-check

As an applicant, you are responsible for understanding if you have a protected caution or conviction and to complete the vetting form correctly. If in doubt, contact our vetting unit for advice.

Lancashire Constabulary apply the criminal convictions guidance contained in the College of Policing Vetting Code of Practice and associated Authorised Professional Practice (APP) to all police staff applications. We need to reject your application if you:

  • have offences that were committed as an adult or juvenile which resulted in a prison sentence (including custodial, suspended or deferred sentence and sentences served at a young offenders’ institution or community home); or
  • are a registered sex offender or are subject to a registration requirement in respect of any other conviction.

For all other convictions or cautions we’ll need to reject your application if you have offences where any of the following apply:

  • Vulnerable people were targeted
  • The offences were motivated by hate or discrimination
  • The offences are of a domestic abuse nature

We take particular care where an applicant has been convicted of (or cautioned for) offences of dishonesty, corrupt practice or violence.

We consider each case on its own merits and, whilst you should presume convictions, cautions or other sanctions will lead to your application being rejected, there may be cases where this will not be the case. 

There may also be circumstances where you don’t fall within the criteria, but your suspected involvement in crime, or criminal associations make an offer of employment inappropriate.

We run a credit reference check on all applicants. Police staff have access to privileged and highly sensitive information, which may make them vulnerable to corruption, so it’s important for us to understand applicants’ financial situation. Applicants to the police service should normally be free from serious debt or liability and be able to manage existing loans. We place our emphasis on managing debt sensibly.   

If you have existing County Court Judgements outstanding or have been registered as bankrupt and have not discharged your bankruptcy we’ll be unable to consider your application. If you have been registered as bankrupt and have discharged their bankruptcy debts you won’t be considered until three years after your discharge of the debt. Debt Relief orders (DRO) are treated in the same way as a bankruptcy.   

We will consider your application carefully if a credit reference check reveals you have a current individual voluntary arrangement (IVA). We don’t make clearance decisions until we’ve seen evidence that you’ve maintained regular IVA repayments over a number of months. The same principle applies where you have defaulted on accounts.   

If you can show you have and are adhering to debt management arrangements you may be considered. We’ll need to see documentary evidence to demonstrate your commitment and adherence to any debt management arrangements and will consider each case on its own merits.

After all of the above has taken place you will be given a formal offer of employment and you discuss start dates for your exciting new career!

A thumbs up with a circular plus sign on the side

Positive Action

Lancashire Constabulary is a workplace open to and supportive of a diverse workforce.

Our vision is to have an inclusive workplace open to and supportive of a diverse workforce.

We are ambitious in our aim to attract, recruit, support and promote talented individuals who represent the diverse communities and groups in Lancashire. We value difference and recognise that people with a variety of skills, attitudes and experiences, from diverse backgrounds and cultures, bring fresh ideas and perspectives. Encouraging and harnessing these differences can enhance Lancashire Police, by bringing together different viewpoints to continually improve how we deliver our policing service; making our services more approachable and relevant to our communities. We use positive action to help achieve this.

N.B If you are eligible for Positive Action (see below for eligibility) you can obtain a support before you submit your application form. Please email the team at [email protected] to access this support.

If you are eligible for Positive Action support then click the box below to register and one of our team will be in touch.

Register for Positive Action Support

Positive Action simply means employers can take steps which seek to level the playing field for underrepresented groups. This is done by providing advice, guidance and support where required, whilst still maintaining the high standards for recruitment and promotion.

The selection process is based purely on the required skills and abilities of the candidate for the role. The selection procedure itself is no different and is based solely on merit. ‘Positive action’ does not seek to remove competition and Lancashire Police will take the best applicants.

The reality is that many of our over-represented candidates are far more likely to already know someone in the police service (friends and family) and are therefore more likely to be able to access advice regarding application processes. Positive action delivered by the workforce representation team works to re-dress that balance.

Equality and Inclusion are vital to Lancashire Police, as we strive to keep our communities safe – we can only be effective in that if our workforce is truly reflective of the communities we serve.

We recognise that a diverse workforce brings a whole host of advantages including:

  • Helping us to understand the diverse needs of our communities and be able to adapt accordingly
  • Be better positioned to serve our communities by overcoming language and cultural barriers
  • Staff are happier in an environment that is truly reflective, values diversity and well-being, allowing staff to truly be themselves at work

The Equality Act, allows positive action to be used when there is under-representation. Lancashire Constabulary has identified that there is an operational requirement to recruit people who are / from;

  • Black and Minority Ethnicities
  • Gay/lesbian/bisexual
  • Transgender

The Workforce representation team are dedicated to supporting talented individuals from underrepresented groups who can make a difference. We offer a variety of initiatives such as providing appropriate advice, guidance, encouragement and support throughout the recruitment process.

We recognise joining the police and our recruitment processes can be quite daunting and may be completely different to anything you have experienced before; we endeavour to help you become more familiar with our processes, to understand what we are looking for in a candidate and equip you sufficiently so that you feel comfortable and confident when you approach each recruitment stage.

Contact us today (before completing your application form) at:

[email protected]